Customer Service Representative (CSR)
Sprout Solutions
- Taguig, Philippines11F, Cyber Sigma building, Lawton Ave, Mckinley West, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-03-10T16:00:00+00:00Job closed.
Job Description
The core responsibility is to identify clients’ concerns with the Sprout system and to help resolve these via clear and timely communication. As part of the Customer Advocacy Team, he / she will mostly work together with Customer Success Managers, Payroll Masters, and the Development and Product Teams. A team-player attitude is essential.
Tasks:
- Work closely with both clients and the Sprout team to identify needs and provide solutions.
- Handle Sprout Support email tickets.
- Coordinate closely with the Customer Success Team as needed.
- Escalate Sprout support tickets as needed.
- Have scheduled calls to clients as needed.
- Ensure clients are updated timely and accurately.
- Achieve Company and Customer Success goals.
- Contribute ideas for continuous improvement
- Help clients become experts by contributing to the product Knowledge Base.
Minimum Qualifications
- Preferably has background in handling Payroll accounts
- Rockstar Customer Service skills
- Good with numbers and computation
- Must be a quick learner
- Resourceful
- Ability to cope with changes in policy, rules and practices
- Ability to multi-task, prioritize, and manage time effectively
- Ability to communicate clearly, accurately, and professionally (verbal & written)
- Good listening and comprehension skills.
- Good collaboration skills and a team-player attitude.
- Has a methodical approach in explaining processes
- Good time management skills
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Single Parent Leave
Maternity & Paternity Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Free Lunch or Snacks
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 11F, Cyber Sigma building, Lawton Ave, Mckinley West, Taguig, Metro Manila, Philippines
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About Sprout Solutions
MAKE YOUR BEST CAREER MOVE YET!
Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!
ABOUT US
Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.
Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.
SPROUT CULTURE
Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!
We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.
FUN THINGS WE DO
Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?
Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!
Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!
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JOIN US TODAY!
We’re excited to know you and see how you fit with Sprout!
Send in your application and we’ll get back to you soon. :)