Technical Support Representative
SPi Global
- Parañaque, PhilippinesPascor Drive, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-01-22T16:15:44.473210+00:00Job closed.
Job Description
- Provides troubleshooting and maintaining client systems and applications by providing online technical support; acts as the representative of the client company to execute front-line contact center service (using prescribed media by the client company)
- Facilitate and document transactions effectively while maintaining a high level of program and product knowledge and meeting service level agreements
- Interfaces with customers/users through various modes of communication (e.g. email, instant messaging systems, chat) to understand the request and solicit relevant information
- Diagnoses ticket requests effectively and quickly to resolve and come up with solutions and appropriate action plans to complete the ticket request
Minimum Qualifications
- Must complete at least 2 years in college, preferably in IT related course
- Must have excellent English communication skills, both spoken and written
- Must be analytical and have excellent problem-solving skills
- Must be knowledgeable in troubleshooting
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Pascor Drive, Parañaque, Metro Manila, Philippines
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About SPi Global
SPi Global is a market leader in technology-driven solutions for the extraction, enrichment and transformation of content assets. Our suite of proprietary technology platforms combined with our deep understanding of content workflows and data structures is the reason we are the partner of choice of leading information companies.
While content is the key product of information companies, it is fast becoming a key differentiator across each industry. Our vision is to deploy technology solutions that will make content accessible, adaptable and actionable. This means enabling content to be found easily when you need it, adapted to the device that you are currently using and delivering the insight that you need to make a decision.
For more information, visit www.spi-global.com.