Customer Service Representative | Local Travel Account | Iloilo  

• Talks to customers to gather details, probing for necessary information such as specific concerns, account details, name, etc.
• Verifies if information relayed is accurate and complete to properly address clients' concerns and queries (i.e. name, addresses, etc.).
• Keeps customers’ private information confidential such as account information, etc.
• Listens, understands, and responds to information and data relayed by customers.
• Maintains an energetic tone that projects politeness and enthusiasm throughout the shift.
• Creates value by providing quality customer service in every call performed by applying phone ethics, principles, and standards.
• Checks updates, process flows, information, and other records encoded on database and application regularly to ensure compliance with client specifications.
• Listens actively to customers, applying soft skills to address both their practical and personal needs.
• Evaluates and responds to client inquiries and concerns properly and accurately such as billing, finances, products, etc.
• Adheres to all guidelines and technical policies, procedures, and standards.
• Exerts all efforts and exhausting various possibilities to provide customers the service they require within the agreed guidelines and standards.
• Analyzes requests, difficulties, or inquiries thoroughly before deciding on the correct response or action.

This is a great opportunity for someone who loves talking to people! Click apply now if you are:

• A graduate of any 4-year course.
  • With or without work experience.
• Can provide answers to inquiries relating to company's products and services.
• Able to assist customers with transaction and complaints.
• Ability to work under pressure, able to multitask, and is flexible to do overtime as needed.