Customer Service Representative (CSR) | Project-based | Pasig
SPi CRM
- Pasig, PhilippinesSPi Global, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ContractualCONTRACTOR
Job closed.
Job Description
- Talks to customers to gather details, probing for necessary information (i.e. specific concerns, account details, name etc.)
- Verifies if information relayed is accurate and complete to properly address clients' concerns and queries (i.e. name, addresses, etc.)
- Keeps customers’ private information confidential (i.e. account information, etc.)
- Listens, understands and responds to information and data relayed by customers
- Maintains an energetic tone that projects politeness and enthusiasm throughout the shift.
- Creates value by providing quality customer service in every call performed by applying phone ethics, principles and standards
- Listens actively to customers, applying soft skills to address both their practical and personal needs.
- Informs clients of products and/or service or add-ons that may or may not have been considered previously (up selling)
- Adheres to all guidelines and technical policies, procedures, and standards
- Exerts all efforts and exhausting various possibilities to provide customers the service they require within the agreed guidelines and standards.
Minimum Qualifications
Join Team Purple today! #LivetheMoment
We need individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, able to multi-task and is flexible to do overtime as needed.
This is a great opportunity for someone who loves talking to people! Click apply now if you are:
- At least high school graduate
- Good English communication skills
- With or without work experience
Perks and Benefits
- Paid Holidays
- Performance Bonus
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- PLDT Garnet Bldg., F. Ortigas Jr. Ave., Ortigas Center, Pasig City
About SPi CRM
SPi CRM is a pioneering leader in customer relationship management outsourcing in the Philippines. We deliver multi-lingual solutions to leading international and local companies covering the full customer engagement lifecycle from acquisition, to retention and on to enhancement. We have over 10,000 employees across the United States, Australia, Nicaragua, and the Philippines serving clients in diversified industries including media, telecommunications, travel and hospitality, financial services and e-commerce.
SPi CRM is a Relia Group company.