SPi CRM
SPi CRM

Inbound Sales Representative | Makati  

SPi CRM

  • Makati, Philippines
    222 N Garcia, Makati, 1209 Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-05-04T16:00:00+00:00
Job closed.

Job Description

  • Keep customers’ private information confidential such as account information, etc.
  • Listen, understand, and respond to information and data relayed by customers.
  • Create value by providing quality customer service in every call performed by applying phone ethics, principles, and standards.
  • Listen actively to customers, applying soft skills to address both their practical and personal needs.
  • Inform clients of products and/or service or add-ons that may or may not have been considered previously (up selling).
  • Inform clients of other available products and/or service that may or may not have been considered previously (cross selling).
  • Evaluate and respond to client inquiries and concerns properly and accurately (billing, finances, products etc.).
  • Exert all efforts and exhausting various possibilities to provide customers the service they require within the agreed guidelines and standards.
  • Analyze requests, difficulties, or inquiries thoroughly before deciding on the correct response or action.
  • Adhere to all guidelines and technical policies, procedures, and standards.
  • Maintain an energetic tone that projects politeness and enthusiasm throughout the shift.

Minimum Qualifications

Join Team Purple today! #LivetheMoment

We need individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, able to multi-task and is flexible to do overtime as needed.

This is a great opportunity for someone who loves talking to people! Click apply now if you are:

  • High school graduate with at least 6 months of call center experience handling an international account.
  • At least 2 years in college or completed 72 units.
  • Excellent English communication skills.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Gym MembershipGym Membership
  • Performance BonusPerformance Bonus

Required Skills

  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Customer Service
  • Communication Skills
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
N Garcia St. Brgy Bel-Air Makati City
Industry
Business Process Outsourcing
Vacancy
50 openings
Website
http://www.spicrm.com/

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About SPi CRM

SPi CRM is a pioneering leader in customer relationship management outsourcing in the Philippines. We deliver multi-lingual solutions to leading international and local companies covering the full customer engagement lifecycle from acquisition, to retention and on to enhancement. We have over 10,000 employees across the United States, Australia, Nicaragua, and the Philippines serving clients in diversified industries including media, telecommunications, travel and hospitality, financial services and e-commerce. SPi CRM is a Relia Group company.

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