Advanced Customer Service Representative | Makati  

• Talk to customers to gather details, probing for necessary information such as specific concerns, account details, name, etc.
• Verify if information relayed is accurate and complete to properly address clients' concerns and queries such as name, addresses, etc.
• Keep customers’ private information confidential like account information, etc.
• Listen, understand, and respond to information and data relayed by customers.
• Maintain an energetic tone that projects politeness and enthusiasm throughout the shift.
• Create value by providing quality customer service in every call performed by applying phone ethics, principles, and standards.
• Listen actively to customers, applying soft skills to address both their practical and personal needs.
• Inform clients of products and/or service or add-ons that may or may not have been considered previously (up selling).
• Evaluate and respond to client inquiries and concerns properly and accurately such as billing, finances, products, etc.
• Exert all efforts and exhausting various possibilities to provide customers the service they require within the agreed guidelines and standards.
• Analyze requests, difficulties, or inquiries thoroughly before deciding on the correct response or action.
• Speak of ideas clearly and articulately in all customer interactions and situations whether with internal or external clients.
• Adhere to all guidelines and technical policies, procedures, and standards.

Join Team Purple today! #LivetheMoment

We need individuals who can provide answers to inquiries relating to company's products and services, assist customers with transaction and complaints, has the ability to work under pressure, able to multi-task and is flexible to do overtime as needed.

This is a great opportunity for someone who loves talking to people! Click apply now if you are:

• High school grad with at least 6 months of call center experience handling an international account.
• At least 2 years in college or completed 72 units.
• Excellent in English communication skills.