Operations Manager  

As the Operations Manager, you will plan, direct and coordinate the operations of the organization. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

DUTIES & RESPONSIBILITIES:

• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
• Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.
• Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
• Strategic Input - Coordinate with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

• Experience in Logistics & Transportation is necessary;
• 6 years in BPO, with 3+ years as a Manager
• Strong leadership skills;
• HR Experience (or has worked heavily with) is an advantage;
• Good communication and presentation skills;
• Excellent problem-solving skills;