Housekeeping Supervisor

Solaire Resort and Casino

Is a verified Kalibrr employer

3 openings
Preferred Educational Attainment
Graduated from college
4 months ago
Application deadline
in a month
Recruiter responds
8% of the time
Recruiter last seen
2 days ago
Hospitality and Tourism
Employment Type
Full time
Office Address
1 Asean Avenue Entertainment City, Paranaque City 1701, Manila, Philippines, Parañaque, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
Job Description
  • Responsible for smooth operation of the floor assigned
  • Supervise Room Attendants
  • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
  • Manage all department functions including short and long term planning, as well as day-to-day operations.
  • Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files.
  • Properly utilize performance feedback, recognition, training, and adherence to Solaire Manila policies, legal requirements
  • Maintain confidentiality of department affairs.
  • Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Solaire Mania Services.
  • Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.
  • Maintain the integrity of a property wide inspection program on a regular basis.
  • Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
  • Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.
  • Ensure projects are effectively implemented and meets department objectives.
  • Supervise department functions on a shift basis.
  • Ensure adherence to guest services standards within established departmental policies and procedures.
  • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
  • Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas are maintained, clean, and organized.
  • Instruct new hires and employees on the expectations and responsibilities for each role.
  • Accept full responsibility for the department in the absence of the Shift Manager.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
  • Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
  • Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.
About Solaire Resort and Casino
Solaire Resort and Casino is the first integrated destination resort on a 8.3-hectare site in Manila’s Entertainment City. Solaire boasts 800 luxurious resort-style accommodations in two distinctive towers, extensive dining options, impressive gaming facilities and state-of the art lyric theatre that has changed the way people view resort casinos in Manila. Solaire offers unique experience of comfort, elegance and luxury, all underlined by the staff’s unparalleled warm Filipino hospitality. We welcome you to indulge in the sprawling marbled hallways and luxuriate in the majestic view of the Manila Bay sunset, unwind at the poolside or pamper yourself to a relaxing spa treatment. Explore the exciting nightlife at Solaire in the myriad of signature restaurants, Finestra, Yakumi or Red Lantern and casual dining restaurants namely Waterside Restobar, Fresh, Lucky Noodles, Oasis or the Food Court. Eclipse showcases live music performances or simply take a nightcap at the Dragon Bar. And to give you the ultimate gaming experience, Solaire’s expansive 18,500 square-meter casino area stretches two levels of gaming space, including premium VIP salons and an outdoor themed casino and entertainment bar – all loaded with the most popular slot machines and table games, such as Baccarat, Blackjack, Pontoon and many more! We are delighted to welcome you at Solaire Resort and Casino.

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