Intern Technical Specialist  


  • San Juan, Philippines
    214 Wilson, San Juan, Metro Manila, Philippines
    San Juan
    Metro Manila
  • Full timeFULL_TIME

Expired 4 years ago

Job closed.

Job Description

Job Purpose: Ensures proper technical setups, product performance so that customers can properly use and benefit from Social Light Inc. Solutions. Includes actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help.



  • Proper installation of products from 0 to site on time and with quality
  • Prepares technical specifications information and requirement before handing over to accounting for price quotation

Incident Management

  • Analyzes Social Light Inc. products/services technical issues or concerns, identify service restoration or actions to be taken, provide solutions to networking issues, as well as troubleshoot , diagnose, solve issues both hardware and software
  • Monitoring Incident details, trends, status and progress towards resolution of assigned


  • Keeping affected business partners informed about progress
  • Escalating the process as necessary per established escalation policies
  • Documenting user/technical issue then update troubleshooting guide or FAQs
  • Must be available via Phone to respond to Critical Issues raised during out of office hours
  • Bonus - network and router experience

Minimum Qualifications

  • Candidate must possess at least a technical certificate and/or extensive coursework relating to computers, Information Technology or Engineering or equivalent
  • Required skills: Troubleshooting Skills, Microsoft Office Skills, Analyzing Information , Professionalism, Problem Solving, Verbal Communication, Customer Service
  • Applicants must be willing to work in San Juan City

Required Skills

  • Business Correspondence
  • Organizing and Planning
  • Software Testing
  • Usability Testing
  • MS Office
  • Problem Sensitivity

Preferred Courses

  • Information Technology
  • Computer Science [Network Engineering]

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
214 Wilson , San Juan, Metro Manila, Philippines
Information Technology / IT
3 openings

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Social Light Inc. is an I.T solutions provider in the marketing industry. We provide new ,innovative, non traditional marketing solutions and services to clients. Our mission: • To help our clients achieve business success and increase profit by providing efficient and quality marketing solutions and services • To introduce innovative , new technologies which brings our clients up-to-date and ahead of their industries • To provide significant and transformational change to the industry • To create a strong organization where employees can learn, develop, succeed as a significant contributing member of a winning company • To build long-term value for our clients

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