Customer Service Supervisor | Olongapo
SM Mart Inc.
- Balanga, PhilippinesMagsaysay Drive, Balanga, Central Luzon, PhilippinesBalangaCentral LuzonPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Job Description:
OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department
- MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
- CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
- MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
- MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
- MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools
Minimum Qualifications
Qualifications:
- Candidate must possess at least Bachelor's/College Degree
- At least 3 Year(s) of working experience in the related field is required for this position.
- Strong communication skills and phone etiquette. Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Olongapo
- Full-time positions available
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Magsaysay Drive, Balanga, Central Luzon, Philippines
- Industry
- Retail Industry
- Website
- https://smretailcareers.com