Customer Service Supervisor | East Ortigas

SM Mart Inc.

  • Pasig, Philippines
    Ortigas Avenue Extension, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 29 Apr
Recruiter was hiring 2 days ago

Customer Service Supervisor | East Ortigas

SM Mart Inc.

Job Description

  • Oversee Day-to-Day Operations: Provides day-to-day supervision of Customer Service Assistants
  • Collects Payment & Prepare Report: Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment
  • Check Day-to-Day Counter Operations: Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions
  • Check inventory: Validate cash replenishment requests, & check & monitor counter supplies & products inventory
  • Reconcile Payment Discrepancies: Reconcile payment discrepancies in finalizing reports

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree (any course) and 2 years of working experience in the related field is required
  • Knowledge in counterfeit detection and basic banking transactions is an advantage
  • Excellent communication and basic computer skills (MS Office)
  • Flexible to work schedules supporting the retail operational hours
  • Willing to be assigned in The SM Store East Ortigas

Perks and Benefits

  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Retirement Benefit Plans Retirement Benefit Plans
  • Medical / Health Insurance Medical / Health Insurance

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ortigas Avenue Extension, Pasig, Metro Manila, Philippines
Retail Industry
2 openings

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
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