Customer Service Manager - B | Monumento
SM Mart Inc.
- Caloocan, PhilippinesBuilding F, SM Corporate Offices, JW Diokno Blvd., Mall Of Asia Complex, Pasay City, Caloocan, Metro Manila, PhilippinesCaloocanMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
- RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
- AUDIT STAFF
Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
- TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Minimum Qualifications
- Candidate must possess at least Bachelor's/College degree
- Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
- Strong communication skills and phone etiquette. Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Monumento
- Full-time positions available
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Rizal Ave Ext, East Grace Park, Caloocan, Metro Manila