Customer Service Manager - A | Grand Central

SM Mart Inc.

  • Caloocan, Philippines
    Building F, SM Corporate Offices, JW Diokno Blvd., Mall Of Asia Complex, Pasay City, Caloocan, Metro Manila, Philippines
    Caloocan
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 5 Oct
Recruiter was hiring 10 hours ago

Customer Service Manager - A | Grand Central

SM Mart Inc.

Job Description

  • PLAN & STRATEGIZE: Plan & develop strategy to deliver sales & profit targets
  • REVIEW SALES PERFORMANCE
    • Review sales performance, & identify branch sales hurdles resulting from process & product reviews
  • OVERSEE COUNTER OPERATIONS
    • Oversee branch counters to prevent long queues, & resolve complaints from irate customers
  • MONITOR SUPPLIES & INVENTORY LEVELS
    • Monitor counter supplies & products inventory level to prevent out-of-stock & expiry situations
  • DEVELOP A SYSTEMS CONTINGENCY
    • Develop a contingency plan for systems downtime
  • TRAIN SUPERVISORS
    • Train new Supervisors on branch operations

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree
  • Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
  • Strong communication skills
  • Basic computer skills (MS Office)
  • Flexible to be assigned to work schedules supporting the retail operational hours
  • Willing to be assigned in The SM Store Grand Central
  • Full-time positions available

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Rizal Ave Ext, East Grace Park, Caloocan, Metro Manila
Industry
Retail Industry
Vacancy
1 opening
Website
https://smretailcareers.com

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
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