SM Mart Inc.
SM Mart Inc.

Gift Registry Advisor | Megamall  

SM Mart Inc.

  • Mandaluyong, Philippines
    Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-06T16:00:00+00:00
Job closed.

Job Description

OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department. Coordinates with the sales team, order items for customers and ensure customer satisfaction

  • MONITOR GIFT REGISTRY SALES ACHIEVEMENT

Monitor GR sales vs. target on a daily basis & sales of reusable bags; provide action plan when target is not met, monitor inventory of reusable bags

  • MANAGE CUSTOMER SERVICE STAFF

Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts

  • HANDLE CUSTOMER COMPLAINTS

Resolve complaints in a timely manner, remaining calm even under pressure

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree in any business-related course
  • With at least 2 years of experience related to Customer Service
  • High customer service and interpersonal skills
  • Sales skills and ability to build productive relationships.
  • High organizational skills
  • Computer literate
  • Flexible to be assigned to work schedules supporting the retail operational hours
  • Willing to be assigned in The SM Store Megamall

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Customer Service
  • Organization
  • Computer Literacy / Basic Computer Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Mandaluyong, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
2 openings
Website
https://smretailcareers.com

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.

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