Customer Service Assistant B | SM Fairview

SM Mart Inc.

Quezon City, Philippines
Quirino Highway, corner Regalado Hwy, Quezon City, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Quezon City
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired 4 years ago

2019-12-20T16:00:00+00:00

Job closed.

Job Description

ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing

OPERATE POS MACHINE

Transact merchandise return transaction in the POS machine to generate Sales Return Voucher; facilitate issuance of the automated Sales Invoice

HANDLE CUSTOMER INQUIRIES

Give product & service feedback to immediate superior for endorsement to concerned department

OPERATE IN-HOUSE SOFTWARE

Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system

RECORD MERCHANDISE RETURNS

Facilitate endorsement of returned merchandise to respective departments

CLEAN THE AREA

Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets

Minimum Qualifications

Candidate must possess at least Bachelor's/College Degree
At least 3 Year(s) of working experience in the related field is required for this position.
Strong communication skills and phone etiquette. Required language(s): English, Filipino
Required Skill(s): Customer Service
Basic computer skills (MS Office)
Flexible to be assigned to work schedules supporting the retail operational hours
Willing to be assigned in The SM Store Fairview
Full-time positions available

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Sometimes

Office Address: Quirino Highway, corner Regalado Hwy, Quezon City, 1100 Metro Manila

Industry: Retail Industry

Website: https://smretailcareers.com

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About SM Mart Inc.

From Humble Beginnings… It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online. SM Goes Online! As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online! We’ve Got it All for You 24/7 We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime Our Mission We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.

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