Customer Service Manager B I Daet
SM Mart Inc.
- Daet, PhilippinesVinzons Avenue, Brgy Lag-On 4600 Daet, Camarines Norte, Daet, Bicol Region, PhilippinesDaetBicol RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Manage Customer Interactions: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- Build Customer Relationships
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
- Resolve Customer Complaints
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
- Audit Staff
Make a daily check on the team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
- Train Customer Service Supervisors
Coach & evaluate Customer Service Supervisors based on the given set of business standards & goals (also perform yearly individual training needs analysis)
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College degree
- Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
- Strong communication skills and phone etiquette. Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Retirement Benefit Plans
- Life Insurance
- Medical, Prescription, Dental, or Vision Plans
- Performance Bonus
- Employee Discounts
Required Skills
- Organizing and Planning
- Customer Service
- Communication Skills
- Performance Management
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Vinzons Avenue, Brgy Lag-On 4600 Daet, Camarines Norte