Guest Services Representative
Marketing Convergence Inc. (SM Advantage)
- Makati, PhilippinesHotel Drive, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-09-29T16:15:44.735890+00:00Job closed.
Job Description
- Receives members and guests and acts as host of the Prestige Lounge
- Attends to requests of members and guests
- Coordinates with Prestige Lounge partners on service requirements of guests
- Monitors and processes requests for consumables
- Responsible for maintenance and cleanliness of lounge and backroom areas
- Oversee day-to-day operations of the Prestige Lounge
- Implements Customer Relation Programs and events
- Prepares and submits daily, weekly and monthly operations reports
- Handles registration of members and guests at the Prestige Lounge
- Accountable to initial disciplinary dealings with Prestige members and guests
- Receives customer complaints, pacify and listens to guests, and escalate problems to higher authorities/management
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent.
- Proficient in written and spoken English and Filipino
- Work experience in a Hotel, Fine Dining or Sports Club is an advantage
- Willing to work flexible hours
- Fresh graduates are encouraged to apply
- Full-Time position(s) available.
Perks and Benefits
Paid Holidays
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Retirement Benefit Plans
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Performance Bonus
Preferred Courses
- Hospitality Management [Hotel & Restaurant Management]
- Hotel & Restaurant Management
- Tourism Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Hotel Drive, Makati, Metro Manila, Philippines
- Industry
- Non-Retail and Services
- Vacancy
- 4 openings
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Marketing Convergence Inc. (SM Advantage)
In response to the increasingly competitive retailing industry and the emergence of a better informed and more demanding Filipino consumer, SM launched its very own customer loyalty program - SM Advantage. Targeted towards the millions of shoppers who visit SM regularly, the program enables its members to earn points every time they shop in SM Department Store, SM Supermarket, SM Hypermarket and other SM retail affiliates. In less than 2 years, SM Advantage has come to be the biggest and most exciting loyalty program in the country. Currently, SM Advantage has close to 2 million members enjoying rewards, freebies and privileges from over 80 partners nationwide.
Marketing Convergence, Inc. (SM Advantage), an affiliate company of the SM Retail Group was established to develop, operate and manage the SM Advantage Loyalty Program- currently the largest customer rewards program in the country.
Composed of young men and women from a wide variety of industry backgrounds, MCI combines the latest technology with keen marketing and business sense to achieve its goals. Its corporate values of leadership, passion for excellence, result orientation, teamwork, pride and entrepreneurship can only help to ensure the company’s long-term viability and commercial success. Over the years, MCI’s list of products and services has grown to include Digital Services, trade portal management and SM Gift Card.