IT Service Desk Manager

SM Retail, Inc. - Corporate

  • Pasay, Philippines
    Building F Jose W Diokno Boulevard Mall of Asia Complex, Pasay, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 15 Jun
Recruiter was hiring 6 hours ago

IT Service Desk Manager

SM Retail, Inc. - Corporate

Job Description

About the role:

Reporting to the AVP of IT, the IT Manager will be responsible in leading and managing the IT End User Computing (EUC) Service Desk organization operation which includes establishing the team goals/metrics, planning, resource management, oversight, removing barriers, providing feedback and recognizing accomplishments of team members.

Job Location: Corporate Office – Pasay City


  • Develop, continuously improve, and execute IT Service Desk EUC operational processes and procedures
  • Work with vendors, internal partners, stakeholders and customers to ensure proper IT EUC Service Desk services deliver to maximize service availability and increase customer satisfaction
  • Select, develop, and evaluate employees’ performance.
  • Coordinate the team activities

Minimum Qualifications

Key Qualifications:

  • Experienced in leading and managing an IT Service Desk organization/operation
  • Has strong leadership, people management, internal customer engagement, stakeholder management, vendor management, and project management skills
  • Preferably with working experience using industry practices like ITIL

Education and Experience

  • Bachelor of Science in Information Technology, Computer Science, Engineering or equivalent
  • At least 6 years IT experience, 3 years of which in a supervisory or managerial capacity

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Employee Discounts Employee Discounts

Required Skills

  • Project Management
  • ITIL
  • Vendor Management
  • Stakeholder Management
  • Leadership skills

Preferred Courses

  • Information Technology
  • Computer Engineering

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
Building F Jose W Diokno Boulevard Mall of Asia Complex
Retail Industry
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About SM Retail, Inc. - Corporate

SM Retail, Inc. operates the Philippines’ largest chain of retail stores for local and international brands. It is a subsidiary of SM Investments Corporation which carries a diversified business portfolio covering real estate development, banking, finance and investments. SM’s deeply-rooted retail market presence in the Philippines started when its founder, Henry Sy, Sr., opened the first ShoeMart Store in 1958 in downtown Manila; offering a wide variety of shoes sourced locally and overseas. His innovative approach to customer service helped build a highly recognized brand which, in turn, enabled ShoeMart to grow and evolve into a full service department store; leading to the evolution of its name into the iconic brandname ”SM.” Today, SM Retail, Inc. is a significant player in home furnishings, fashion and food retail. It manages The SM Store (formerly known as SM Department Store, which has over 60 stores strategically located in key cities throughout the country and carries a wide range of apparel, accessories, houseware, general merchandise and lifestyle products), SM Markets and Specialty Retail businesses which include several prestigious local and global retail brands. SM Retail, Inc. has ownership over SM Supermarket, SM Hypermarket, Savemore, Walter Mart Supermarket and Alfamart, collectively known as SM Markets. It currently has over 830 stores in food retail. SM Retail, Inc. operates leading local and global retail chains including SM Appliance, Ace Hardware, Toy Kingdom, Baby Company, Our Home, Crate & Barrel, Forever 21, Miniso, Homeworld, Watsons, Kultura, Sports Central, Pet Express, Body Shop, Uniqlo, Bata and other specialty stores. With more than 1,300 outlets, the specialty retailing business covers food, household appliances, DIY, furniture, apparel, footwear, pharmaceuticals/cosmetics, fashion and lifestyle.
People who applied to this job also applied to