Sky Cable Corporation
Sky Cable Corporation

Network Operations Analyst Associate  

Sky Cable Corporation

  • San Juan, Philippines
    San Juan, Metro Manila, Philippines
    San Juan
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2020-10-30T16:00:00+00:00
Job closed.

Job Description

The Network Operations Analyst Associate has in depth understanding of basic electrical, electronics, CATV/BB and IP Network, Systems and Diagram. He or she will determine root cause analysis and correlation using NOC tools to resolve network and drop issues affecting service quality and availability.


Duties and Responsibilities:

  • Monitors, manages and maintains the SKY NOC monitoring system and available tools and equipment (Audio/Video, OSP, Core Network)
  • Responds to monitoring alerts, performs initial summary and escalates issues / outages to concerned group
  • Handles plant trouble ticket from identifying or detection to handling escalation through to resolution
  • Works on fault tickets effectively and efficiently through interaction with engineers in resolving service issues in accordance to the established process and procedures
  • Monitors technician compliance, dispatched work order status and resolution information via dispatch Work Force Management (WFM) System
  • Ensures WFM and major systems’ accuracy and real time updating for all handled work orders
  • Determines root cause identification through available analytical tools and processes in order to resolve network and drop issues affecting service quality and availability
  • Proactively monitors and identifies of network issues resulting to subscriber faults creation which originates from RF Network, IP Core, In-house network or fault creation system error
  • Analyzes network performance data through trend analysis and reports
  • Engages in ongoing education and certifications program provided by the company to support operational requirements and keeps one’s level at the cutting edge of the industry.

Minimum Qualifications

Qualifications:

  • A Bachelor’s Degree in Electronics, Engineering or related discipline
  • Must be a Licensed Engineer
  • A minimum of 2 years’ experience in HFC and Telco operation; Open to fresh graduates with engineering license
  • Has understanding in network topology, preferably with CISCO certification or any equivalent certificate
  • Has background in cable/internet troubleshooting
  • Computer literate and familiar with office applications
  • Has good analytical skills and can work under pressure
  • Willing to work in varied shifts and remains on-call on emergencies

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Architecture and Engineering
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
San Juan, Metro Manila, Philippines
Industry
Cable and Telecommunications
Vacancy
1 opening
Website
http://www.skycable.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Sky Cable Corporation

ABOUT SKY SKY Cable Corporation is the pay television and broadband arm of ABS-CBN, the Philippines’ leading media and entertainment company. Since introducing cable television to Filipinos in 1990, it has become a frontrunner in pay TV and broadband services that offer rich content that entertain, educate, inspire, and offer experiences to Filipinos, whom it considers as its Kapamilyas. Today, it serves Filipinos through various products under SKYdirect, SKY Fiber, and SKYcable. SKYcable is a Pay TV service offering HD cable TV with top-notch programming and the widest selection of channels on offer by any cable provider; and SKY Fiber, a high-speed broadband for the home and beyond. SKYdirect, now in over one million homes nationwide, brings SKY’s superior brand of cable entertainment options to more areas, beyond the urban centers via direct-to-home television technology. SKY serves the business community through SKYBIZ, Its corporate and commercial arm, which delivers content (SKYcable) and connectivity (SKY Fiber) services to any business of any size.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: