Call Monitoring Specialist / Quality Analyst
Sitel Philippines inc.
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- .Analyze processes, enact change, and think operationally and strategically to achieve business goals.
- Ensure client and corporate service, quality and contribution goals, financial, metric and associate satisfaction goals within the sites are met.
- Provide leadership and management to associates as well as training and development of supervisory team
Minimum Qualifications
- Bachelor's Degree or equivalent
- At least 1 year of relevant experience.
- Supervisory skills
- Strong leadership skills with ability to manage team.
- Performance Management Skills (coaching, conducting an appraisal).
- Strong verbal/written communication and facilitation skills.
- Strong interpersonal skills and experience demonstrating successful customer/client relationship management.
- Good computer skills.
- Knowledge of contact center operations and customer support and technology industry and general business management.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pasig, Metro Manila, Philippines
About Sitel Philippines inc.
We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.
Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation.
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
For more information, please visit www.sitel.com.