Billing Account | Pasig | Customer Care Specialist
Sitel Philippines inc.
- Pasig, Philippines1 Dona Julia Vargas Sitel Building Along one Julia Vargas, beside the upper deck and home depot Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱14,000.00 - ₱19,000.00 / monthPHP140001900014000MONTH
- Full timeFULL_TIME
Job Description
As a Customer Service Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.
Responsibilities
- Manage large amounts of incoming calls and/or Generate sales leads
- Identify and assess customers’ needs to provide solutions
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet individual/team targets and metrics
- Handle customer complaints, provide appropriate solutions and within the set time limits
- Follow up to ensure resolution
- Process customer accounts and keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Customer Service orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Completed at least 2nd – year in college
- High School graduates with at least 6 months to 1 year call center experience
- Fresh graduates (2 years course/Bachelor’s Degree) are welcome to apply.
SITE ADDRESS:
ETON: Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila, Philippines
MANDALUYONG: G/F Robinsons Cybergate Plaza EDSA cor. Pioneer, Mandaluyong City
EASTWOOD: 27th Floor Cyber One Building, Eastwood City Cyberpark, Eulogio Rodriguez Jr. Avenue, Quezon City, 1605 Metro Manila, Philippines
OJV: 1 Doña Julia Vargas Ave, Pasig, Metro Manila, Philippines
Minimum Qualifications
- Customer Service orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Completed at least 2nd – year in college
- High School graduates with at least 6 months to 1-year call center experience
- Fresh graduates (2 years course/Bachelor’s Degree) are welcome to apply.
- No Call Center Experience Required
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical, Prescription, Dental, or Vision Plans
- Medical / Health Insurance
- Transportation Allowances
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Dona Julia Vargas Sitel Building Along one Julia Vargas, beside the upper deck and home depot Pasig City, Pasig, Metro Manila, Philippines