Sitel Philippines inc.
Sitel Philippines inc.

Hotel Reservation Specialists  

Sitel Philippines inc.

 
  • Pasig, Philippines
    Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-02-09T16:00:00+00:00
Job closed.

Job Description

Who Are We Looking For?

We are looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Minimum Qualifications

What Are We Looking For in You?

  • WOW Customers over the phone, online chat, or email
  • Ability to multi-task and adapt to changes quickly
  • Enthusiasm and a Be BOLD attitude with great customer service skills
  • A problem solver with keen attention to detail
  • A WORK Together approach with open communication, excellence in service, integrity, and accountability
  • Knows how to address customer concerns creatively and share feedback with other teammates
  • Build TRUST by working as a team member, as well as independently, with minimal supervision
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Senior High Graduate
  • Must have completed at least 60 units in college


What Should You Expect From Us?

  • Paid training from day one
  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day

But that’s Not All!
Here’s a few more perks you’ll enjoy when you join our team:

  • Competitive starting wage
  • Full-time shifts
  • A suite of benefits which include medical, dental, and vision
  • Employee Discounts
  • Strong community involvement
  • No cold-calling or telemarketing

25,000 Monthly*

Show this ad/mention to our Front Desk Officer that your job source is Kalibrr to avail of EXCLUSIVE PERKS:

  • 30,000 to 50,000 Signing Bonus*
  • Free Grab ride**
  • Direct chat line for inquiries
  • HMO Benefits Day 1*


*Terms & conditions apply
**Applicable to Metro Manila - Online candidates/hires only

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
OJV building 1 G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.

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