Sitel Philippines inc.
Sitel Philippines inc.

Quality Management System  

Sitel Philippines inc.

 
  • Pasig, Philippines
    Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-12-30T16:00:00+00:00
Job closed.

Job Description

SUMMARY OF RESPONSIBILITIES

  • Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues
  • Ensure client and corporate service, quality and contribution goals are met
  • Ensure that financial, metric and associate satisfaction goals are met; provide leadership and management to associates
  • Provide training and development opportunities for supervisory team
  • Coach and mentor team supervisors
  • Regularly conduct supervisor team meetings
  • Supervise multiple teams for one or more clients

Minimum Qualifications

WORK EXPERIENCE

  • Four (4) or more years of directly related experience, including 2 or more years of supervisory experience

EDUCATION

  • Four-year college degree in Business Management/Administration or equivalent combination of education and directly related experience

KNOWLEDGE / SKILLS / ABILITIES

  • Strong leadership skills with the ability to manage large groups of people
  • Strong verbal/written communication and facilitation skills
  • Strong interpersonal skills and experience demonstrating successful customer relationship management
  • Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily duties
  • Demonstrated knowledge of contact center operations and customer support
  • Demonstrated knowledge of the technology industry and general business management
  • Demonstrated ability to analyze processes, enact change and think operationally and strategically to achieve business goals

BASIC POSITION QUALIFICATIONS

  • Client Relationship Skills
  • Financial Management Experience
  • Performance Management skills
  • Technical and problem solving skills

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
Industry
Business Process Outsourcing
Vacancy
20 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.

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