Sitel Philippines inc.
Sitel Philippines inc.

Airline/Technical Support | Customer Service Representative (CSR) | Baguio  

Sitel Philippines inc.

 
  • Baguio, Philippines
    Harrison Road, Baguio, Benguet, Philippines, Baguio, Benguet, Philippines
    Baguio
    Benguet
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-29T16:00:00+00:00
Job closed.

Job Description

As a Customer Service Representative, you will be taking inbound calls within the guidelines and goals established by our clients and our center's management. The position consists of learning and retaining a working knowledge of accounts, gathering and verifying customer information, data entry, assisting customers with account-specific information such as troubleshooting technical issues, billing inquiries, processing of payments and explaining new products and services offered.

Minimum Qualifications

  • Have completed at least two years in college/ vocational program
  • High School Graduates with 6 months call center working experience are welcome to apply
  • Good English communications skills
  • Basic computer knowledge

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Relocation AssistanceRelocation Assistance
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

20% Night Differential
Employee engagement and empowerment
Career Growth and Development

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Harrison Road, Baguio, Benguet, Philippines
Industry
Business Process Outsourcing
Vacancy
100 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.

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