Mandarin Cantonese Agent | Customer Support Representative | Pasig
Sitel Philippines inc.
- Pasig, PhilippinesGround Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Sitel Philippines is currently looking for awesome bilingual professionals that will provide the best technical support experience to our clients offshore. It is very much a specialized role with significant career prospects so if you speak a foreign language fluently, a career in bilingual customer service is for you.
- Answer incoming phone calls and provide support to customers experiencing computer problems of all kinds.
- Listen to descriptions of customer issues and determine how they can be fixed.
- Use information from diagnosing customers’ technical issues and walk customers through the steps needed to fix various problems.
- If the customers’ tech problems cannot be handled over the phone, you will schedule a repair crew to fix problems on-site.
- Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
- Keep logs of all calls answered and addressed, including dates and times.
- Respond to emails and online chat requests for technical support.
What we have to offer:
- 20% Night Differential
- Health Insurance for you and your dependents
- Rewards for top Performers
- Employee engagement and empowerment
- Career Growth and Development
Minimum Qualifications
What we need for the role:
- Good command of ENGLISH and CANTONESE communication skills (both written and verbal)
- Candidates should have completed at least two years in college/ vocational program
- Customer Service/Technical Service background is a plus
Pre-employment documents that you'll need:
- NBI Clearance
- SSS Document
- SSS ID Photocopy
- E1
- E4 form
- SSS Online print out
- Phil health Document
- Pag-ibig Document
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
About Sitel Philippines inc.
We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.
Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.
Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation.
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
For more information, please visit www.sitel.com.