Online Shopping / Sales Account | Pasig | Order Entry Account

Sitel Philippines inc.

  • Pasig, Philippines
    Ground floor, OJV 1 Building, One Julia Vargas St. beside Home Depot, Ortigas, Pasig City., Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 14,000.00 - 18,000.00 PHP / monthPHP14,000.0018,000.0014,000.00MONTH
  • Full time
Posted 12 days ago and deadline of application is on 29 Dec
Recruiter was hiring 7 hours ago

Online Shopping / Sales Account | Pasig | Order Entry Account

Sitel Philippines inc.

Job Description

As a Customer Service Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.

Responsibilities

  • Manage large amounts of incoming calls and/or Generate sales leads
  • Identify and assess customers’ needs to provide solutions
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet individual/team targets and metrics
  • Handle customer complaints, provide appropriate solutions and within the set time limits
  • Follow up to ensure resolution
  • Process customer accounts and keep records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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Minimum Qualifications

  • Customer Service orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Completed at least 2nd – year in college
  • High School graduates with at least 6 months to 1-year call center experience
  • Fresh graduates (2 years course/Bachelor’s Degree) are welcome to apply.
  • No Call Center Experience Required

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Transportation Allowances Transportation Allowances

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Sales and Marketing
Educational requirement
Completed associate's degree
Recruiter response to application
Always 
Office Address
OJV 1 Building, One Julia Vargas St. beside Home Depot, Ortigas, Pasig City., Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
30 openings
Website
http://www.sitel.com

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About Sitel Philippines inc.

We are Sitel, part of the Acticall Sitel Group. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence. Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 57,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do. For more information, please visit www.sitel.com.
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