IT Staff  

• Responsible for attending and assisting end-users/ employees’ queries and complaints concerning computer/desktop problems.
• Prepare workstation for newly hire including hardware and software installation
• Verify functionality of hardware and software components
• Assist in the procurement of supplies, equipment, and other materials as needed.
• Follow all instruction regarding IT matters
• Prepare reports and documents, administrative forms relevant to office-based workflow including IT-equipment incident report for pc-troubleshoots.
• To have a systematized ticketing system for repair and maintenance services / request.
• To update the physical inventory stickers / tags to all office and IT equipment including furniture.
• Network troubleshooting and Configuration [Patch Cable and Network Wiring]
• Hardware / Software troubleshooting and configuration

• Skills in Ticketing System, Networking Layout and Knowledge in ITIL, is an advantage
• Possess basic IT troubleshooting knowledge and skills
• Ability to manage multiple tasks
• Strong organizational skills and a heightened sense of responsibility.
• Smart, highly analytical and must be keen to details
• Complies to Information Security and Data Privacy guidelines
• Team player.
• Must be physically and mentally fit
• Hardworking, adaptable, and capable of performing independently.
• Ability to meet deadlines and manage stress effectively.

Preferences

• Hardware and software troubleshooting skills. (win10/Linux)
• A good understanding of networks, electronics, operating systems and software applications.
• - Experience delivering ITIL-compliant service delivery standards.
• - Excellent interpersonal skills
• - Willing to work after working hours 5pm onwards and weekends if needed.