Team Lead | Outbound Supervisor
Shroff International Travel care Inc.
- Manila, Philippines, 2nd flr RCBC Bldg., Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
WE'RE EXPANDING
As part of Shroff Travel’s continuous growth and expansion, we are opening our doors to driven, creative and passionate individuals who are committed to grow their careers in the field of travel and tourism. We are now in the process accepting applications of candidates who excel holistically; outstanding skills and committed to success, high proficiency in seeking knowledge and gain understanding, and importantly, exhibits positive attitude and focused mindset.
Job Purpose
- The creation and conversion to sale of high quality tailor-made itineraries for current and future Shroff clients either outbound or inbound. You are ultimately responsible for planning, selling and implementation of itineraries.
- Make the most of every single genuine 'sales enquiry' received, balancing your time appropriately to maximise revenue and profit.
- Ensure the product sold to our clients and the supporting information is to the highest standard.
- Achieve levels of client service at all stages of the process to engender repeat business.
- Take appropriate opportunities to up-sell and switch-sell to Shroff preferred products.
- Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.
- Keeping in touch with product developments in your region, ensuring that you remain a true specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.
- Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.
- Responsible for the monitoring of Business Travel, Ticketing & Leisure & Documentation
- Ensures the tasks of all Team Members are being executed.
- Orients and evaluates the performance of Team members in accordance with
the Department’s action plans - Formulates, recommends and implements appropriate solutions to ensure the
achievement of the sales targets. - Responsible for ensuring that all Travel Assistants adhere to the company
Standards & procedures (SLA’s) - Evaluates Travel Assistants and makes corresponding recommendations to the
Human Resource Dept for further trainings required or other necessary actions - Responsible for daily monitoring of the Travel Assistants to ensure that all
accounts are served, developed & maximized and given due attention at all
times - Monitor preferred partners (Tour Operators, B2B suppliers, etc) and ensuring
that the terms of agreement are always favorable to the company before
forwarding the contract for signature. - Ensures continued good supplier relations, credit lines and consistent excellent
supplier performance - Evaluates supplier performance and makes corresponding action plans
- Ensures the development, maintenance and proper utilization of a supplier
database - Negotiate with Airlines for preferential rates and better incentive programs.
- Coordinating with the Embassies and pertinent Government Agencies (DFA and
BID) for important updates, requirements or any urgent matters.
Minimum Qualifications
- Graduate of Tourism Management or any other relevant course.
- Minimum of 3 years experience in Trave Industry or Hospitality Industry.
- Strong Analytical & Leadership Skills
- Account Management
Perks and Benefits
- Flexitime
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical, Prescription, Dental, or Vision Plans
- Medical / Health Insurance
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Required Skills
- Organizing and Planning
- Relationship Management
- MS Office
- Training Facilitation
- Sales and Marketing Knowledge
- Conflict Resolution
- Scheduling
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 2nd flr RCBC Bldg., Manila, Metro Manila, Philippines
About Shroff International Travel care Inc.
For over 20 years, Shroff Travel has been dedicated to scouring the best travel deals and strive to provide our clients with a unique travel experience.
As one of Philippine’s leading Destination Management Company (DMC), Shroff Travel specializes in customized, guided private and small group tours, meeting and incentive travel, accommodation, flights, transfers, cruises and day trips across the Philippines.
Our team consists of highly motivated and well-trained travel consultants who continuously strive to provide excellent travel services that exceed clients’ expectations.