Documentation & Reservations Assistant/Officer  

WE'RE EXPANDING

As part of Shroff Travel’s continuous growth and expansion, we are opening our doors to driven, creative and passionate individuals who are committed to grow their careers in the field of travel and tourism. We are now in the process accepting applications of candidates who excel holistically; outstanding skills and committed to success, high proficiency in seeking knowledge and gain understanding, and importantly, exhibits a positive attitude and focused mindset.

Purpose

• The creation and conversion to sale of high-quality tailor-made itineraries for current and future Shroff clients either outbound or inbound. You are ultimately responsible for planning, selling and implementation of itineraries.
• Make the most of every single genuine 'sales enquiry' received, balancing your time appropriately to maximise revenue and profit.
• Ensure the product sold to our clients and the supporting information is to the highest standard.
• Achieve levels of client service at all stages of the process to engender repeat business.
• Take appropriate opportunities to up-sell and switch-sell to Shroff preferred products.
• Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.
• Keeping in touch with product developments in your region, ensuring that you remain a true specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.
• Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.

• Handles clients who require Visa Assistance and Indian Embassy Consular Services
• Updates Visa and Consular Tracker
• Plan and prioritize tasks and activities towards achieving agreed business aims- especially managing personal time and productivity.
• Arranges reservations and routing for passengers using timetables, airline manuals, reference guides, and Computer Reservations System (CRS/GDS- Abacus, Amadeus, Cebu Pacific, Air, Asia Air Philippines, etc.)
• Prepares quotations for clients with breakdown of net and selling costs.
• Computes sales for preparation of Travel Order Request Form to compile Daily Sales Report.
• Performs other tasks that may be assigned by immediate superior from time to time.
• Excellent Communication Skills
• Excellent Customer Service
• Advance Computer Skills
• Initiative & Willingness to learn