Shroff International Travel care Inc.
Shroff International Travel care Inc.

Customer Service Representative (CSR)  

Shroff International Travel care Inc.

 
  • Muntinlupa, Philippines
    Civic Prime Building, Entrata Urban Complex Spectrum Midway Extension, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
    Muntinlupa
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-03-04T16:00:00+00:00
Job closed.

Job Description

If you love helping people, this role is for you!

The role will involve communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls/emails relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information. You will be liaising with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required.

Key Responsibilities:

  • Inbound and outbound calls
  • Handling enquiries
  • Resolving complaints
  • Working to quality targets
  • Suggesting add on services
  • Escalating issues where necessary
  • Logging calls effectively

Minimum Qualifications

  • A positive attitude to work
  • Previous customer service experience
  • An excellent telephone manner
  • Listening skills
  • Ability to enthuse customers about products and services
  • Strong written and verbal communication skills
  • The ability to resolve complaints and queries
  • Close attention to detail
  • The ability to work in a team environment
  • Good knowledge of MS Office

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Civic Prime Building, Entrata Urban Complex Spectrum Midway Extension, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
Industry
Leisure / Travel
Vacancy
2 openings
Website
https://www.shrofftravel.com

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About Shroff International Travel care Inc.

For over 20 years, Shroff Travel has been dedicated to scouring the best travel deals and strive to provide our clients with a unique travel experience. As one of Philippine’s leading Destination Management Company (DMC), Shroff Travel specializes in customized, guided private and small group tours, meeting and incentive travel, accommodation, flights, transfers, cruises and day trips across the Philippines. Our team consists of highly motivated and well-trained travel consultants who continuously strive to provide excellent travel services that exceed clients’ expectations.

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