Integration Specialist  

Specific Duties & Responsibilities

• Manage and develop technological systems:
• Be the Subject Matter Expert for all things API, includes but not limited to integrations, documentation and use cases.
• Create and review relevant design documentation, testing, training, and post-deployment assessments. Audit to identify problems, prioritise, and arrive at possible solutions, includes but not limited to combing through communications to review and improve existing workflows, pro-actively spot issues and trends, and communicate those to the appropriate groups.
• Develop compelling customer-facing information utilising integrated services to enhance our business transparency and connection with our customers.
• Assist clients with all aspects of our Business Intelligence tools and API integrations. Manage client-facing dashboards to ensure accurate, timely and relevant information is available.
• Work effectively within the Team:
• Work closely with the Operations Manager to develop and maintain excellent internal systems integrations to improve the efficiency and purity of information.
• Establish and maintain active and constructive relationships with other team members in the organisation. Engage with service and management teams in software development discussions to create/improve our systems.
• Assist non-technical users in potential outcomes that can be achieved using our various systems. Receive and execute incoming work in a timely and accurate manner.
• Plan and prioritise work effectively with good internal and external communication to ensure a ‘no surprises’ approach to all delegated tasks
• Process Management & Administration: Accurate use of all company systems.
• Implementation of appropriate Policies & Procedures as and when required.
• Customer Service:
• ‘Raving fan’ service to clients that is highly responsive.

General Duties & Responsibilities

• Be punctual and work the hours and times specified.
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• Support and help develop a positive workplace culture. Demonstrate excellent interpersonal communication skills.
• Responsibly manage all business resources within accountability levels.
• Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given. Serve the business in good faith, promoting and protecting the business's best interests.
• During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfillment of the duties, responsibilities, obligations, and instructions related to employment.
• Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

Skills, Experience & Education

Essential:

• Degree in Computer Science or Business Information Systems or 3+ years working in a technical role with APIs.
• 3+ years experience in a technical role where there was direct contact with customers, programmers and/or product professionals
• Extensive experience in using APIs and web services to integrate systems, including Office 365 (specifically SharePoint, Flow and PowerApps)
• Excellent verbal and written communication skills, strong troubleshooting, problem-solving, and analytical ability.
• Attention to detail and job accuracy.
• Ability to deal with complex and challenging client issues. Self-motivated and self-managing.
• Ability to multi-task.
• Capability to perform in a high-pressure working environment. Ability to manage confidential information.
• Ability to understand and articulate technical concepts and derive solutions.

Desired:

• Experience supporting enterprise business systems. General networking knowledge.
• Knowledge and experience working with web services. Project management skills and experience.