Lost & Damage Claim Analyst
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Job closed.
Job Description
- Analyze eligibility of lost and damage cases from customer complaints
- Escalate lost and damage cases to third party logistics for claim submission
- Recap claim data for claim processing
Minimum Qualifications
- Fresh graduates are welcomed to apply. Experience in Customer Service / Claim / Logistics is a plus
- A strong obsession to provide good customer experiences
- Proficient in using Microsoft Excel and Google Sheets to input and analyze data
- Strong analytical and problem-solving skills
- Good communication skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.