Customer Service Premium (Contract-Based)
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 2 years ago
2022-01-13T12:16:24.783740+00:00Job closed.
Job Description
- Handle CS end to end process, including complaints and inquiries from sellers and buyers Platinum Shopee through call, email, and Live Chat
- Manage and resolve customer related issues and escalations
- Be the voice of customers to provide feedback to the company
- Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
Minimum Qualifications
- Max 30 years old
- Minimum D3/S1 from any field
- At least 2 (two) years experience in Customer Service
- Strong interpersonal and communication skills
- Attention to details and organizational skills
- Domicile in Jabodetabek
- Willing to work in shift and has big interest working in an e-commerce company
- Willing to work in contract-based
- Able to join immediately
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Sometimes
- Office Address
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.