Language Specialist (Korea)


  • Jakarta, Indonesia
    Jalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, Indonesia
    DKI Jakarta
  • Full time
Posted 21 days ago and deadline of application is on 28 Mar
Recruiter was hiring 5 minutes ago

Language Specialist (Korea)


Job Description

Stakeholders Management (Internal & External):

  • Handle escalation between CB Chat Agents to CB Sellers
  • Liaise and coordinate with Key Account Manager, in order to improve seller's service performance
  • Submit report to superiors, provide accurate information based on needs and further use
  • Alignment with Cross Border regional team for any new initiative/improvement project and process to be implemented in ID operation


  • Translating information from buyer/seller response received in KR to ID and vice versa, and follow up cases in order to ensure customer satisfaction
  • Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc

Minimum Qualifications

  • Bachelor's degree from any background
  • Strong fluency in Korean (both verbal & written), TOPIK certification is preferable
  • Fond working in English-speaking environment
  • Able to operate Ms. Office
  • Possess strong skills in: communication, analyzing information, adapting, customer servicing, and translating
  • Open for weekend schedule assignment

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
1 opening

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.
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