Shopee
Shopee

Language Specialist (Korea)  

Shopee

 
  • Jakarta, Indonesia
    Jalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, Indonesia
    Jakarta
    DKI Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Expired 2 years ago

2022-03-28T17:00:00+00:00
Job closed.

Job Description

Stakeholders Management (Internal & External):

  • Handle escalation between CB Chat Agents to CB Sellers
  • Liaise and coordinate with Key Account Manager, in order to improve seller's service performance
  • Submit report to superiors, provide accurate information based on needs and further use
  • Alignment with Cross Border regional team for any new initiative/improvement project and process to be implemented in ID operation

Translation:

  • Translating information from buyer/seller response received in KR to ID and vice versa, and follow up cases in order to ensure customer satisfaction
  • Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc

Minimum Qualifications

  • Bachelor's degree from any background
  • Strong fluency in Korean (both verbal & written), TOPIK certification is preferable
  • Fond working in English-speaking environment
  • Able to operate Ms. Office
  • Possess strong skills in: communication, analyzing information, adapting, customer servicing, and translating
  • Open for weekend schedule assignment

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce. Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.

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