Sea Money - Customer Service Team Leader
Shopee
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 3 years ago
2021-09-06T17:00:00+00:00Job closed.
Job Description
- Monitor overall customer service team with large number of agents on floor and ensure the tasks meet the target and standards.
- Day-to-day agent performance review and output of suggestions on improvement.
- Collaborate with other operation divisions but not limited to quality assurance, trainer, and workforce management to optimize overall performance in aspects of quality and productivity.
- Proactively resolve special cases by escalating to respective divisions accordingly.
- Work closely with other team leaders to validate report covering performance, score card, incentive, etc and it is accordance with high accuracy and integrity.
Minimum Qualifications
- Candidate must have by minimum Diploma's degree from reputable university.
- Candidate must have 3-years experience as Customer Service (with background of leading small project/group) and 1-year as team leader in Banking Industry. Preferably experienced performing in multi-interfaces but not limited to face-to-face, call, email, and live chat.
- Candidate must have strong skills in communication, logical thinking, analytical thinking, and problem-solving.
- Candidate must have good leadership skills, possess good & positive attitude, and roll-up your sleeves attitude.
- Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.