Job closed.
Job Description
- Executed overall end-to-end training processes ranging from training need analysis, module and material creation, session delivery, training effectiveness measures, and reporting.
- Provides suitable training sessions based on needs, typically for new-hire basis and existing customer service agents covering on-boarding, improvement, product/system update, and refreshment.
- Define and maintain documentation of the most current operational process to be used for training material.
- Provides training practice to overall level performers with emphasis on low-performing members with measuring standards to ensure quality output.
- Coordinate with HR on-boarding team regarding the placement of newly-hired customer agents.
- Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect which includes QA, RTFM, data analyst, etc.
- Ensure smooth process of new team member to understand and demonstrate the correct usage of work tools, team standards, and do & don't-s.
Minimum Qualifications
- Candidate must possess Bachelor's degree from reputable university.
- Candidate must have minimum 3-years experience as customer service trainer from top banking companies, fond demostrate strong implementation of quality assurance, knowledge management, manpower management, or similar position.
- Strong compliance in working knowledge of policies, procedures, and rules of operational process in banking.
- Strong computer skills especially in Microsoft PowePoint and Excel.
- Outstanding communication skills and interpersonal abilities.
- Analytical mindset with excellent organizational skills.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.