ShopeePayLater - Collection Trainer
Shopee
- South Jakarta, IndonesiaPacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 3 years ago
2021-06-09T06:29:47.648000+00:00Job closed.
Job Description
- Define and analyse overall collection team needs based on competency and skill-gap required.
- Provides vary types of training sessions for new-hire and existing operation members based on needs which includes on-boarding, good case practice sharing, and refresher.
- Define and maintain documentation of the most current operational process to be used for training material.
- Provides training practice to overall level performers with emphasis on low-performer members with measuring standards to ensure quality output.
- Coordinate with HR on-boarding team regarding the placement of newly-hired team members.
- Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect which includes QA, Skip Tracer, RTFM, etc.
- Ensure smooth process of new Team Member to understand and demonstrate the correct usage of work tools, best practices, and do & don'ts.
Minimum Qualifications
- Candidate must possess Bachelor's Degree.
- A minimum of 3-years experience with implementation of Quality Assurance, Knowledge Management, Manpower Management, or similar position.
- Strong compliance in working knowledge of policies, procedures, and rules of operational process.
- Strong computer skills including Microsoft Office.
- Outstanding communication skills and interpersonal abilities.
- Analytical mindset with excellent organizational skills.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Mega kuningan
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.