Social Media Customer Service
Shopee
- South Jakarta, Indonesia30, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- ContractualCONTRACTOR
Expired 3 years ago
2020-12-31T17:00:00+00:00Job closed.
Job Description
- Respond to comments and messages made on our social channels in a timely, friendly, and professional manner to enhance our members’ knowledge of Shopee and create a positive experience for them
- Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and personal engagement
- Recommend solutions to complex or escalated situations through research and critical thinking
- Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
- Strive to exceed volume and quality goals
Minimum Qualifications
- Min. Diploma degree from any major
- Min 1 year experience as CS or worked at customer-centric industry, preferably with experience providing customer support via social media and/or chat
- Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
- Exceptional written communication skills with keen attention to detail and creativity
- Entrepreneurial spirit with ability to manage workload efficiently
- Willing and eager to support other channels as needed (e.g., email, chat, phone)
- Willing to work in Shifting hours and day because we provide 24/7 solution
- Willing to work in contract-based for 3 months
- Available to join ASAP
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Once in a while
- Office Address
- Sopo-del Tower A, Lantai 30, Jl. Mega Kuningan Barat III Jl. Mega Kuningan Barat No.1-6, RT.4/RW.5
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About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.