Job closed.
Job Description
- Check all communication that comes in and out of the CB and Local Initiative Team
- Provide feedback of Agent / Specialist's performance to the superiors, in order to improve the communication to reach a higher customer satisfaction
Minimum Qualifications
- Minimum bachelor degree from reputable university
- Min. 1 year experience as QA in Contact Center area (managing Chat channel experience is more preferable)
- Strong analytical thinking and problem-solving skills
- Strong communication skills, and good English skills (Written & Verbal) will be a plus point
- Good team player, positive attitude, eagerness to learn
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.