Project Management (Operation - CS)

Shopee

  • South Jakarta, Indonesia
    Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 4 Oct
Recruiter was hiring 10 hours ago

Project Management (Operation - CS)

Shopee

Job Description

Job Description:

  • Responsible to identify and implement solutions to address inefficiencies within e-commerce Customer Service Operation.
  • Review and evaluate key performance metrics of CS operations and conduct deep-dive analysis to identify optimization suggestion.
  • Initiate, plan, execute, and monitor work process improvement by utilizing project management standards
  • Managing project risk; including development of contingency plans.
  • Build, lead and drive a team of your own to achieve the above objectives
  • Maintaining an awareness of potential interdependencies with other projects and their impact
  • Conducting a project evaluation review to assess how well the project was managed

Minimum Qualifications

Requirements:

  • Bachelor degree from reputable university
  • More than 5 years of work experience either in similar capacity
  • Strong analytical thinking, independent and highly driven
  • Excellent communication capability in English
  • Strong leadership skills and a good team player
  • Positive attitude and eager to learn
  • Work experience as a consultant from top tier consulting firms is preferred

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Sopo Del Tower, Mega Kuningan
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.