Customer Operations Trainer (Based in Jakarta)

Shopee

  • South Jakarta, Indonesia
    26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted 2 months ago and deadline of application is on 2 Oct
Recruiter was hiring 11 hours ago

Customer Operations Trainer (Based in Jakarta)

Shopee

Job Description

  • Develop curriculum to support classroom training & regular refreshment training
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange operation training
  • Deliver some training (on-boarding, etc)
  • Do training administration & report

Minimum Qualifications

  • Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery and Communication Coaching & Training Evaluation)
  • Driven and motivated
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Good team player, positive attitude and eager to learn
  • Work experience as teacher is preferred
  • Above Average Presentation and Facilitation Skills.
  • Strong interpersonal and customer service skills (familiar with Soft Skill training development)

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.