Job closed.
Job Description
- Monitoring Team Leader from BPO on the floor and make sure all tasklist is done by BPO Team leader
- Review day to day agent performance with Team Leader BPO
- Bridging with Shopee related unit to execute some process like banned/Un-banned account
- Follow up a special case that needs to be escalated to other units at internal Shopee
- Working with Team Leader Inhouse to validate all report that produced by BPO (invoice, performance, scorecard incentive, etc)
Minimum Qualifications
- Good diploma/degree from a recognized institution
- Experience as Customer Service Min. 3 years with Experience as Team Leader min.1 year
- Strong communication skills in email, face-to-face conversation and calls
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Able to communicate with English
- Previous relevant experience is a plus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Yogyakarta, DI Yogyakarta, Indonesia
About Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.