Customer Operations Trainer (Jogja Based)

Shopee

  • Yogyakarta, Indonesia
    Yogyakarta, DI Yogyakarta, Indonesia
    Yogyakarta
    DI Yogyakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 21 Aug
Recruiter was hiring a day ago

Customer Operations Trainer (Jogja Based)

Shopee

Job Description

Job descriptions:

  • Develop curriculum to support classroom training & regular refreshment training
  • Conduct timely constructive feedback and counselling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange operation training
  • Deliver some training (on-boarding, etc)
  • Do training administration & report

Minimum Qualifications

Requirements:

  • Diploma or Bachelor degree from reputable university
  • At least 1 year of training experience in Customer Service setting
  • Driven and motivated
  • Candidate with experience as teacher is preferred
  • Excellent communication capability
  • Strong analytical and problem-solving skills
  • Good team player, positive attitude and eager to learn

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Yogyakarta, DI Yogyakarta, Indonesia
Industry
E-Commerce
Vacancy
1 opening
Website
https://shopee.co.id/

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About Shopee

Shopee, backed by Sea (formerly known as Garena) is the fastest-growing eCommerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing both buyers and sellers with an easy, secure and fast online shopping experience through strong payment and logistical support. The Shopee team believes in the transformative power of technology. As shopping on mobile device becomes the new norm, Shopee aims to continually enhance its platform and become the region’s eCommerce destination of choice via ongoing product optimisation and localised user-centred strategies. Shopee is strongly supported by Sea, Southeast Asia’s leading internet platform provider, valued at US$ 3.75 billion according to the Wall Street Journal article. Officially launched in 2015, Shopee has exponentially grown in popularity within the region in less than a year. The team has also been growing in numbers and is now around 5,000 strong, spanning across Singapore, Indonesia, Malaysia, Philippines, Shanghai, Shenzhen, Taiwan, Thailand and Vietnam.