Customer Service Representative | Mandarin Speaking
Shopee PH
- Taguig, PhilippinesTaguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-29T16:00:00+00:00Job closed.
Job Description
- Manage incoming and outgoing calls, chats and emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information using the right methods/tools
- Meet personal/customer service team targets and KPIs
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take an extra mile to engage customers
- Performs other similar and related duties as required or directed
Minimum Qualifications
- Ability to communicate fluently in Mandarin Chinese (spoken and written) with customers
- At least 2 years in college with or without experience or High School graduate with at least 5 months of Customer Service experience
- Ability to multi-task, prioritize and manage time effectively
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Often
- Office Address
- Taguig, Metro Manila, Philippines
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About Shopee PH
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.