Customer Service Representative | Mandarin Speaking

Shopee PH

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
  • Full time
Posted 3 months ago and deadline of application is on 29 Sep
Recruiter was hiring 17 hours ago

Customer Service Representative | Mandarin Speaking

Shopee PH

Job Description

  • Manage incoming and outgoing calls, chats and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information using the right methods/tools
  • Meet personal/customer service team targets and KPIs
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take an extra mile to engage customers
  • Performs other similar and related duties as required or directed

Minimum Qualifications

  • Ability to communicate fluently in Mandarin Chinese (spoken and written) with customers
  • At least 2 years in college with or without experience or High School graduate with at least 5 months of Customer Service experience
  • Ability to multi-task, prioritize and manage time effectively

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Sometimes 
Office Address
Taguig, Metro Manila, Philippines
Industry
E-Commerce
Vacancy
1 opening
Website
https://careers.shopee.ph/

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About Shopee PH

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice. Shopee has a wide selection of product categories ranging from consumer electronics to home & living, health & beauty, baby & toys, fashion and fitness equipment. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
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