Customer and Client Management Intern


1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 14 days
Recruiter responds
0% of the time
Recruiter last seen
3 days ago
Employment Type
Full time
Office Address
6F, OPL Building, 100 Palanca Street, Legazpi Village, Makati, Makati, Philippines
Minimum Qualifications:
Graduated from college

As part of our Customer Managing team, you would need to

  • Be task-oriented - Having the ability to effectively multi-task would be a bonus!
  • Understand and identify key user issues and provide feedback to other teams
  • Take customer calls and answer customer emails - Of course, communicating clearly and politely is a must!
  • Be able to think on your feet - It could be really challenging at times!
  • Be able to speak/write English and Tagalog well

Have YOU got what it takes?

  • You should be able to commit to a minimum of 6 months - There will be opportunities for extension upon good performance!
  • You would also have to be comfortable with using the computer - It is every CS person’s best friend, and experience with excel is a definite plus!

Job Description

So, what is YOUR part to play?

  • Being part of ShopBack’s Customer Happiness and Operations team in the Philippines, you would be the first point of contact for the consumers! You would also be one of the key players involved in merchant-related matters.

You would also be taking on part of the role of a Client Manager, which requires you to

  • Add new merchants to ShopBack and maintain merchant commissions/cashback
  • Have a hand in rolling out onsite pages for partnerships
  • Possess the ability to think logically and follow processes
  • Be meticulous - have an eye for detail!

Join us, as we Revolutionize the Online Shopping Experience together!

About ShopBack
ShopBack is an eCommerce cashback platform that aims to help online shoppers across Southeast Asia shop smarter, faster and cheaper. Our platform reaches out to over 170,000 shoppers across the region, bringing them the best deals and promotions on 300+ merchants including Zalora, Lazada, Taobao and more! Launched in 2014 and headed by grizzled, experienced eCommerce veterans, ShopBack has taken the regional eCommerce industry by storm. Our platform has received accolades for SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We have also been featured on Vulcan Post, Business Times and Tech in Asia. Quadrupling our growth in just a year, we are now operating in 4 countries (Singapore, Malaysia, Indonesia and the Philippines), with exciting plans to enter other markets in the region. As the no.1 cashback site in the region, we have ambitious plans to expand our product and integrate new verticals/features. It is a really exciting time to join ShopBack as we ride the wave of eCommerce sweeping the Philippines. Join us and become one of our key hires for the country!

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