Customer Service | Operations Intern


1 opening
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 12 days
Recruiter responds
0% of the time
Recruiter last seen
4 days ago
Employment Type
Full time
10,000.00 - 18,000.00 PHP per month
Office Address
OPL Building level 6 (penbrothers), 100 Don Carlos Palanca Street Legazpi Village, Makati, Makati, Philippines
Minimum Qualifications:
Graduated from college

Have YOU got what it takes?

  • Ability to commit to a minimum of 6 months, with opportunity for extension upon good performance;
  • Comfortable with using the computer - Experience with excel is a plus;
  • Be task-oriented;
  • Communicate clearly and politely;
  • Able to speak and write English and Tagalog well;
  • Ability to think logically and follow processes;
  • Meticulous - has a keen eye to details;
Job Description

So, what is YOUR part to play?

Being part of ShopBack’s Customer Engagement and Operations team in the Philippines, you would be the first point of contact for the consumers! You would also be one of the key players involved in merchant-related matters. The tasks include the following;

  • Add new merchants to ShopBack and maintain merchant commissions/cashback;
  • Understand and identify key user issues and provide feedback to other teams;
  • Take customer calls and answer customer emails;
  • Need to be able to think on your feet;
  • Assist in rolling out onsite pages for partnerships.

Join us, as we Revolutionize the Online Shopping Experience together!

About ShopBack
ShopBack is an eCommerce cashback platform that aims to help online shoppers across Southeast Asia shop smarter, faster and cheaper. Our platform reaches out to over 170,000 shoppers across the region, bringing them the best deals and promotions on 300+ merchants including Zalora, Lazada, Taobao and more! Launched in 2014 and headed by grizzled, experienced eCommerce veterans, ShopBack has taken the regional eCommerce industry by storm. Our platform has received accolades for SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We have also been featured on Vulcan Post, Business Times and Tech in Asia. Quadrupling our growth in just a year, we are now operating in 4 countries (Singapore, Malaysia, Indonesia and the Philippines), with exciting plans to enter other markets in the region. As the no.1 cashback site in the region, we have ambitious plans to expand our product and integrate new verticals/features. It is a really exciting time to join ShopBack as we ride the wave of eCommerce sweeping the Philippines. Join us and become one of our key hires for the country!

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