Customer Relations Manager - Luxico
ServiceSeeking Manila
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱40,000.00 - ₱50,000.00 / monthPHP400005000040000MONTH
- Full timeFULL_TIME
Job Description
Set the customer service benchmark for luxury rentals at Luxico.com.au. We need FLUENT English speakers to be the linchpin between guests and owners, handle escalations, and creatively solve concerns.
You will be responsible for engaging with our international guests, home owners and travel agent clients to provide exceptional service from point of purchase right through to the end of their stay.
As the heart of our business, you’ll never miss a beat, troubleshooting any guest issues and provide guests with advice and assistance in arranging tours, activities and other services, doing whatever it takes to make every guest feel special, without exception. If you love to smile and live to serve, this is the job for you.
Work schedule
- 2 pm to 11 pm, Sat to Wed (the days are still being finalized, so best be flexible)
- Flexibility for hours/days required
Minimum Qualifications
- Minimum of 5 years of customer service
- Knowledge of the hotel and hospitality industry is an advantage
- Quick to learn CRMs
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Happy to work mid shift, sometimes long hours, or shifting days because you understand that this is a pioneering account, and good stuff come to those who persevere
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Required Skills
- Organizing and Planning
- Problem Sensitivity
- Customer Service
- Time Management
- Communication Skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Pasig, Metro Manila, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 3 openings