Retention Associate
SERVFLEX INC.
- Makati, Philippines, Ground Floor Tim State Bldg. 5438 South Superhighway, Bangkal,, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱15,000.00 / monthPHP15000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- Mitigate SME churn and facilitate in all inbound and outbound after sales requests
- Payment reminders via call-outs for all SME accounts on redirection or those who’ve entered billing treatment
- Re-contract all expired and qualified SME contracts for a new contract period. Upsell and upgrade services offered to help increase revenue contribution to the business.
- Do call outs and customer meeting to facilitate or assist client concerns relative to re-contracting application and all other after-sales concerns
- Manage and coordinate with internal groups to facilitate service reconnection, restoration, and settlement of payments
- Conduct customer call out to support Loyalty Program for identified customers
Minimum Qualifications
- Bachelor's/College Degree in Business Administration or any business related courses
- Excellent oral and written communication skills
- Must be proactive, highly organized and a team player
- Must possess leadership skills
- Computer literate and proficient in MS Office Applications especially in Excel
- Customer service and employee relations skills
Required Skills
- Sales and Marketing Knowledge
- Conflict Resolution
- Interpersonal Skills
- Marketing Communications
- Customer Service
- Communication Skills
Preferred Courses
- Business Administration
- Communication Arts and BS Marketing Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Ground Floor Tim State Bldg. 5438 South Superhighway, Bangkal,, Makati, Metro Manila, Philippines
- Industry
- Human Resources / HR
- Vacancy
- 10 openings
About SERVFLEX INC.
Servflex Inc. is a company organized to assist business in the field of Manpower Services. We are an accredited manpower service provider for Philippine Long Distance Telephone Company (PLDT), Smart Communications Inc., TV5 Network Inc., CIGNAL TV, Inc., MediaQuest Holdings Inc., etc.
Our company is committed to provide necessary training, deployment and management of field personnel assigned to our valued clients.
Servflex Inc. is composed of an experienced technical staff ensuring its clientele with efficient and closely supervised manpower staffing, ranging from semi-skilled to highly skilled personnel.