Medical Technologist Application Specialist
Serve Diagnostica, Inc.
- Iloilo City, Philippines1110, United Nations Ave, Barangay 674, Iloilo City, Western Visayas, PhilippinesIloilo CityWestern VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Posted 7 days ago and deadline of application is on 29 Nov
Recruiter was hiring 5 days ago
2024-10-01T07:20:54.351382+00:002024-11-29T16:00:00+00:00Job Description
- Coordinate with Product Specialist to acquire all information regarding new product specifications or modifications of existing products.
- Develop and implement training programme (workshops and conferences) for customers to maintain desired levels of customer satisfaction and reference ability.
- Conduct operator and application training for internal (employees) and external customers.
- Provide remote and on-site application and troubleshooting support for customers.
- Prepare and update training syllabus and literature materials for effective training via feedback from internal and external customers.
- Prepare training reagents and samples for in-house training and product demonstration.
- Conduct and assists product demo/presentation/evaluation/trials/study for customers.
- Ensure all pending and repeating troubleshooting calls are managed and solved promptly.
- Ensure that existing customer and new customer base are supported with prompt and quality service in a planned and pro-active manner.
- Develop effective troubleshooting strategies to minimize repeated troubleshooting calls to increase customer satisfaction.
- Assist Product/Marketing Manager in communicating Product Information/Updates contained in the Product Bulletins, Product Management Letters, Quality Notifications, Support Notifications and Marketing Letters.
- Implementation of product changes such as reagent updates and re-assignment values
- Ability and knowledgeable of basic IT software
- Proper submission of reports.
- Assist of Safety Officer with Product Advice Notices and Product Complaint Handling. Entry and reporting of product complaints .
- Any other tasks assign by the management
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- A Bachelor’s degree in Medical Technology
- Willing to do field work to visit accounts and be able to assist in troubleshooting
- Licensed Medical Technologist
Perks and Benefits
Performance Bonus
Paid Holidays
Other
- Direct Hire and Full-Time position (not fixed term, not under agency)
- Training and Travel opportunities both local and abroad
- Significant chance for growth and promotion
- Paid SL, VL, EL upon regularization
- 13th month
- Meals and Communication Allowance
- Birthday Bonus
- Feast Day Bonus
- Christmas Bonus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- United Nations Ave, Barangay 674
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About Serve Diagnostica, Inc.
SERVE DIAGNOSTICA, INC. is a licensed and registered distributor of medical equipment and supplies, with its head office and warehouse located in Manila.
With its impending growth, the company expanded its operations outside the metro and reached out to the nationwide market in Luzon, Visayas, and Mindanao which prompted the opening of a satellite office in Davao City.
The company is composed of a diverse group of professionals with extensive experiences in the diagnostic industry, certified engineers, and successful businessmen who firmly believes in providing excellent product and services and continuous learning through training.